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Shipping and Deliveries

 

How much is shipping?

The shipping cost is calculated directly from the system at the time of purchase. For voluminous or off-standard orders it is possible to pay an extra cost, which will be quantified based on the nature of the products purchased and the area of destination. The extra amount will still be communicated to you before the conclusion of the order. If you have any doubts, do not hesitate to write to marketing@derutamegastore.com.

How long will my order be processed?

The shipping times of an order depend on the type and availability of the items you have chosen. The products marked with the words "Prompt Delivery" are available in stock: in this case, delivery times are expected to be 1 or 2 working days for Italy excluding islands, for islands and for foreign countries of 3 or 4 working days. Some products can be put into production specifically for your order, so you will need to wait for the craftsmanship times that vary, depending on the type of article, from 15 to 40 working days. We remind you that the bank transfer requires 48 hours of additional verification. If your order includes items with different delivery times, a single shipment will be made. We will take care of the best possible service and activate a direct line between you and the courier who will deliver. Torretti Derutamegastore is committed to respecting the estimated delivery times and communicated on the site.. For questions or assistance, write to marketing@derutamegastore.com.

Who is responsible for shipping my package?

The order will be processed by our logistics service and delivered via the best couriers available on the market, which will send an email with the tracking number as soon as the order will be entrusted to them. It is possible to book the delivery service by appointment that provides a telephone notice for the definition of delivery agreements. The goods will be delivered to the desired address and will be covered by insurance.

Is it possible to request an expedition outside of Italy?

Of course, Torretti Derutamegastore ships all over the world. Indicate the destination country during the purchase process, or send a request to marketing@derutamegastore.com indicating the destination area and we will give you all the information you need. Remember that some international shipments provide for the payment of customs fees, which will be at your charge. If you have any doubts, do not hesitate to write to marketing@derutamegastore.com.

What should I do at the delivery of my order?

We advise you to always check your order at the time of delivery. Check that the number of packages corresponds to what is indicated on the delivery note, check also the integrity of the packaging and the presence of signs of break-ins or anomalies with respect to the integrity of the contents. In case of anomalies, indicate the wording "Acceptance with reservation" on the delivery note of the carrier at the time of signature and write to marketing@derutamegastore.com giving details of delivery. We remind you that you have 14 days to report any discrepancies and make a claim. In fact, beyond this deadline, we will no longer be able to accept complaints or reports.

What should I do in case of damaged goods?

Check the external packaging and its integrity. In case anomalies are present, take a picture before opening it. In the case of broken objects, photograph them in their packaging.

Inform us of the incident in order to activate the insurance practice. If possible, the photos of damaged goods are requested to be sent.