Terms and Conditions

Terms of Payment


What are the payment methods available?


For online orders through the website www.derutamegastore.com the customer can pay the amount due through the following payment methods:


Bank transfer to: Fabbrica Ceramiche Torretti to the following bank details: IT 93 N 02008 38422 000029409236. BIC SWIFT Code: UNCRITM1J18.

Once made, please send a copy of the bank transfer via email to marketing@derutamegastore.com

Credi Card: our payment system X-Pay, Virtual POS provides direct debit on credit card of our customer. If this option is chosen, the Customer will provide the identification data of the Card.

PayPal to email address info@derutamegastore.com

Safety is always a priority for Torretti Derutamegastore, so your information will always be protected from the most recent and updated technologies.

Terms of Sale


In no case Fabbrica Ceramiche Torretti will be responsible for any damage, direct or indirect, caused to the Customer by the purchased products.


Right of withdrawal

The Customer can exercise the right of withdrawal according to the provisions of current legislation of Legislative Decree n. 50 of 15/01/1992 and of the Legislative Decree n. 185 of 22/05/1999. The right of withdrawal rests solely with Customers who fall under the notion of "consumers" according to the provisions of the decrees cited, that is, to natural persons acting for purposes that can be considered unrelated to their business or professional activity.Therefore in application of the previous regulatory provisions:

the customer if "consumer" can withdraw from the purchase contract and return the purchased good without having to justify his decision and without any penalty within the period of 10 working days; these days start from the receipt of the goods by the Customer himself;

the right of withdrawal is exercised by sending, within the deadline, a written communication to the address of the Fabbrica Ceramiche Torretti by registered letter with acknowledgment of receipt or to the certified email address: torrettideruta@pec.confartigianato.it. The communication can be sent, within the same term, also by fax or e-mail, provided it is confirmed by sending a registered letter with acknowledgment of receipt within the following 48 hours;

the goods must be returned in perfect condition, in the original packaging and complete with any accessory supplied;

the direct costs of returning the goods to the Fabbrica Ceramiche Torretti will be charged to the Customer who decides to withdraw from the purchase contract;

the Fabbrica Ceramiche Torretti reserves the 30-day term from receipt of returned goods, to credit the Customer with the sum paid, reduced the amount incurred for transporting and shipping the products to the Customer;

we also remind that the above mentioned decrees provide for reimbursement only for amounts exceeding Euro 25.82 (twenty-five / 82) net of ancillary costs and in any case the notice from the Customer;

in all the cases mentioned above, the Customer must indicate the data to make the credit.

Please Note: for "personalized" products, intended as specific processing expressly requested by the Customer, since these are items made specifically for the applicant, the right of withdrawal can not be exercised by the consumer (Article 5 of Legislative Decree 185 / 1999 letter c).

Case in which it is impossible to execute the order

Fabbrica Ceramiche Torretti reserves the right to cancel the order if there are any unforeseen circumstances that make it impossible to execute the order, after reimbursement of the relative amount paid.