What are the payment methods available?
For online orders through the website www.derutamegastore.com the customer can pay the amount due through the following payment methods:
Bank transfer to: Fabbrica Ceramiche Torretti to the following bank details: IT 93 N 02008 38422 000029409236. BIC SWIFT Code: UNCRITM1J18.
Once made, please send a copy of the bank transfer via email to firstname.lastname@example.org
Credi Card: our payment system X-Pay, Virtual POS provides direct debit on credit card of our customer. If this option is chosen, the Customer will provide the identification data of the Card.
PayPal to email address email@example.com
Safety is always a priority for Torretti Derutamegastore, so your information will always be protected from the most recent and updated technologies.
Possible expenses of payment’s execution (like expenses for transfers from abroad…) are at customer’s charge.
How much is shipping?
The shipping cost is calculated directly from the system at the time of purchase. For voluminous or off-standard orders it is possible to pay an extra cost, which will be quantified based on the nature of the products purchased and the area of destination. The extra amount will still be communicated to you before the conclusion of the order. If you have any doubts, do not hesitate to write to firstname.lastname@example.org.
How long will my order be processed?
The shipping times of an order depend on the type and availability of the items you have chosen. The products marked with the words "Prompt Delivery" are available in stock: in this case, delivery times are expected to be 1 or 2 working days for Italy excluding islands, for islands and for foreign countries of 3 or 4 working days. Some products can be put into production specifically for your order, so you will need to wait for the craftsmanship times that vary, depending on the type of article, from 15 to 40 working days. We remind you that the bank transfer requires 48 hours of additional verification. If your order includes items with different delivery times, a single shipment will be made. We will take care of the best possible service and activate a direct line between you and the courier who will deliver. Torretti Derutamegastore is committed to respecting the estimated delivery times and communicated on the site.. For questions or assistance, write to email@example.com.
Who is responsible for shipping my package?
The order will be processed by our logistics service and delivered via the best couriers available on the market, which will send an email with the tracking number as soon as the order will be entrusted to them. It is possible to book the delivery service by appointment that provides a telephone notice for the definition of delivery agreements. The goods will be delivered to the desired address and will be covered by insurance.
Is it possible to request an expedition outside of Italy?
Of course, Torretti Derutamegastore ships all over the world. Indicate the destination country during the purchase process, or send a request to firstname.lastname@example.org indicating the destination area and we will give you all the information you need. Remember that some international shipments provide for the payment of customs fees, which will be at your charge. If you have any doubts, do not hesitate to write to email@example.com.
What should I do at the delivery of my order?
We advise you to always check your order at the time of delivery. Check that the number of packages corresponds to what is indicated on the delivery note, check also the integrity of the packaging and the presence of signs of break-ins or anomalies with respect to the integrity of the contents. In case of anomalies, indicate the wording "Acceptance with reservation" on the delivery note of the carrier at the time of signature and write to firstname.lastname@example.org giving details of delivery. We remind you that you have 14 days to report any discrepancies and make a claim. In fact, beyond this deadline, we will no longer be able to accept complaints or reports.
What should I do in case of damaged goods?
Check the external packaging and its integrity. In case anomalies are present, take a picture before opening it. In the case of broken objects, photograph them in their packaging.
Inform us of the incident in order to activate the insurance practice. If possible, the photos of damaged goods are requested to be sent.
The care for our articles ends in the delicate phase of shipping. Our aim is to guarantee that the purchased item arrives at your home intact and perfect, as if you had collected it here in Deruta in our showrooms.
For this purpose we use an innovative packaging system by wrapping our ceramics in foam padded cushions that offer greater protection against knocks and damage. Ideal for small objects and precious items that are then placed in resistant boxes, chosen to measure to better contain the goods.
Shipping costs are calculated carefully, both for large packages and for small shipments, optimizing the volumes and looking for the best price for the customer.
All deliveries travel accompanied by insurance, both in Italy and abroad, to ensure your peace of mind.
The shipping office carries out a timely monitoring of the delivery through the dedicated tracking service, providing the courier with all the information necessary for delivery, following the Customer's requests.
For us, the sale ends when the Customer opens the package and checks its perfection.
The after-sales service guarantees assistance in case the package does not arrive intact as when it left from our warehouses or there are breakages due to carelessness during transport.
The shipment of bulky items such as tables, fountains, ceramic animals, is organized internally by preparing large wooden crates, created according to the size of the items to be packaged, optimizing the volumes to optimize expenses.
In the case of shipments to the USA or by sea, wooden boxes are treated and smoked in compliance with applicable customs laws.
Our internal logistics is organized to allow a fast load on the vehicle, the company's movement spaces allow access to larger sized trucks.
All our efforts to guarantee you a purchase in peace as if were our staff to deliver the object Torretti Deruta in your hands.
Fabbrica Ceramiche Torretti guarantees the replacement or accreditation of any product that is faulty or sent by mistake and justifies the responsibility of its employees.
Fabbrica Ceramiche Torretti produces handcrafted artistic ceramics, a different activity from the standardization of the machine. Defects or imperfections resulting from our craftsmanship will not be considered imperfections.
In the event that the Customer makes use of the return of a product for the aforementioned causes (defect), he must specify the nature of the possible defect and the location in which it manifests itself. The damages caused by a bad use of the product are not guaranteed. Substitutions or accreditations are subject to the technical verification of the product by the Fabbrica Ceramiche Torretti.
Procedure for making the return:
the Customer must send written communication via e-mail, possibly accompanied by photos, to the Fabbrica Ceramiche Torrettimarketing@derutamegastore.comindicating the date of receipt of the package and description of the defect found;
we will inform the Customer of the return authorization number to be reported in the cover letter and in the outside of the package in a visible manner;
any shipments in assigned port and without return authorization will be rejected.
In no case Fabbrica Ceramiche Torretti will be responsible for any damage, direct or indirect, caused to the Customer by the purchased products.
Right of withdrawal
The customer can withdraw from the purchase contract and return the purchased good without having to justify his decision and without any penalty within the period of 14 working days; these days start from the receipt of the goods by the Customer himself.
The right of withdrawal is exercised by sending a written communication to the email address marketingerutamegastore.com.
The goods must be returned within the period of 14 working days from the communication of the withdrawal in perfect condition, in the original packaging and complete with any accessory supplied. Risks and shipping expenses for the products’ return are totally charged to the Customer.
Fabbrica Ceramiche Torretti reserves the 30-day term from receipt of returned goods, to credit the Customer with the sum paid, reduced the amount incurred for transporting and shipping the products to the Customer.
According to the provisions of Legislative Decree 6/9/2005 anf the art. 55 of Customer’s Code, for "personalized" products, intended as specific processing expressly requested by the Customer, since these are items made specifically for the applicant, the right of withdrawal can not be exercised by the consumer.
Case in which it is impossible to execute the order
Fabbrica Ceramiche Torretti reserves the right to cancel the order if there are any unforeseen circumstances that make it impossible to execute the order, after reimbursement of the relative amount paid.
pursuant to Legislative Decree n. 196/2003 (Code regarding the protection of personal data), the processing of information concerning you will be based on principles of correctness, lawfulness and transparency and protection of your privacy and your rights.
Pursuant to Article 13 of Legislative Decree n. 196/2003 of the aforementioned law, therefore, we provide you with the following information:
The data controller is Fabbrica Ceramiche Torretti Snc with registered office in S.S. E 45 Deruta Sud exit - 06053 Deruta - PG. The treatment will be carried out through paper and / or computerized methods. The data processing takes place at the aforementioned premises and will be handled only by the personnel assigned to it.
The provision of data relating to name, address, tax code is mandatory, in order to be able to offer the sales service or services requested by you, any refusal to provide such data could result in failure or partial performance of the service provided from Fabbrica Ceramiche Torretti Snc.
With reference to the personal data acquired or that will be acquired in relation to the contractual relationships with you or those that may be held in the future, please note that: the collection or processing of personal data is solely for the purpose of being able to perform adequately its economic activity and promotion; personal data are and will be processed in a lawful and correct manner and in any case in compliance with the aforementioned Law, both with computerized and paper systems; the collection of personal data is mandatory, having to comply with legal and fiscal requirements; the data may be communicated to third-party organizations (eg: banks, insurance companies, organizations connected to us) exclusively for the performance of our relationship within the scope of the tasks assigned to us; at any time you can freely access your data to update, modify, integrate or simply to request cancellation, pursuant to art. 7, making a request in writing.
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