Returns and Refunds

Fabbrica Ceramiche Torretti guarantees the replacement or accreditation of any product that is faulty or sent by mistake and justifies the responsibility of its employees.

Fabbrica Ceramiche Torretti produces handcrafted artistic ceramics, a different activity from the standardization of the machine. Defects or imperfections resulting from our craftsmanship will not be considered imperfections.

In the event that the Customer makes use of the return of a product for the aforementioned causes (defect), he must specify the nature of the possible defect and the location in which it manifests itself. The damages caused by a bad use of the product are not guaranteed. Substitutions or accreditations are subject to the technical verification of the product by the Fabbrica Ceramiche Torretti.

Procedure for making the return:

the Customer must send written communication via e-mail, possibly accompanied by photos, to the Fabbrica Ceramiche Torrettimarketing@derutamegastore.comindicating the date of receipt of the package and description of the defect found;

we will inform the Customer of the return authorization number to be reported in the cover letter and in the outside of the package in a visible manner;

any shipments in assigned port and without return authorization will be rejected.